If you are not satisfied with your print for any reason, I am happy to refund the cost of your order (excluding delivery). Simply contact me via the contact form on my website to arrange the return. The goods must then be returned to me securely packaged, at your own expense, within 14 days of receipt. A refund will be issued, minus the original shipping costs, provided the goods are returned to me in their original condition.
If you need to cancel up to two weeks prior to your workshop, then a 50% refund will be issued. And if you cancel less than two weeks before the workshop start date, you will receive a 25% refund. If you cancel less than one week beforehand, you will receive no refund. All cancellations must be made in writing, emails are acceptable. The date on which the letter or email is received by me, will determine the rates of cancellation charges applicable. In the case of a cancellation from my end, a full refund will be given.