If you are not satisfied with your print for any reason, I am happy to refund the cost of your order (excluding delivery). Simply contact me via the contact form on my website to arrange the return. The goods must then be returned to me securely packaged, at your own expense, within 7 days of receipt. A refund will be issued, minus the original shipping costs, provided the goods are returned to me in their original condition.
In the event that I deem it necessary to cancel a workshop I will provide a full refund which the client(s) acknowledges as full and final settlement. In the event of a workshop cancellation, airline tickets, car rentals and hotel reservations associated with participation in this workshop will not be refunded.
Cancellation of a client’s booking must be notified in writing to Trish Punch Photography. Cancellation charges are calculated on the day when written notification is received by Trish Punch Photography. If you need to cancel up to two weeks prior to your workshop, then a 50% refund will be issued. And if you cancel less than two weeks before the workshop start date, you will receive a 25% refund. If you cancel less than one week beforehand, you will receive no refund. All cancellations must be made in writing, emails are acceptable. The date on which the letter or email is received by me, will determine the rates of cancellation charges applicable. Once a workshop or tour has started, no refunds will be made under any circumstances.